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It’s the moment of truth: a longitudinal study of touchpoint influence on business-to-business relationships
It’s the moment of truth: a longitudinal study of touchpoint influence on business-to-business relationships
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JRIM It s the moment of truth.pdf
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URI:
https://hdl.handle.net/20.500.14861/162
ISSN:
2040-7130
DOI:
10.1108/JRIM-07-2022-0227
Publication date
2025-05-13
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Authors
Cambra-Fierro, Jesús
Patrício, Lia
Polo-Redondo, Yolanda
Trifu, Andreea
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